It is normal that you pay particular attention to how your data is obtained, used and shared.
This personal data protection policy (the “Policy”) illustrates the commitment of Vdb-OnInter-Serv (BE1007154364) and whose offices are located at 49, Avenue Père Damien in 1150 WLW Brussels – as data controller with regard to respecting the privacy and protection of the personal data of its users and customers.
Also, this personal data protection policy (the “Policy”) has been drawn up to allow you to become aware of the practices and conditions under which Vdb-OnInter-Serv collects, uses and stores your personal data (the “Data”).
You will find the various Data that we can collect and process or that you can transmit to us when you access and/or use our website.
Given the constant evolution of laws and regulations regarding technology and the protection of personal data, it is likely that this Policy will be updated.
If you are subscribed to this Site’s newsletter, you will be informed of any changes by email. If any of the clauses of this Policy should be declared null and void or contrary to regulations, it will be deemed unwritten but will not result in the nullity of the other clauses of this Policy.
This Policy applies to the Data collected:
- Via the site;
- Via emails exchanged between Vdb-OnInter-Serv and you or any other electronic messaging tool;
- When you create a user account on the Site;
- When you subscribe to the Site’s Newsletter (the “Newsletter”).
It does not apply to information collected by any third parties or through sites managed by them; including through applications or content (including advertisements) redirecting the user to the Sites.
We thank you for reading the Policy carefully to clearly understand our practices regarding the processing of your Data and inform you that consulting and/or using our Sites necessarily entails acceptance of this Policy. If you do not agree to this Policy, we invite you not to use our site. It is your responsibility to ensure that the Data communicated to Vdb-OnInter-Serv is complete, accurate and up-to-date.
.1. Data collection
When you visit the website www.arrosagepro.com without registering (such as a login or other form) in a secure location, Vdb-OnInter-Serv does not collect any personal data. We only collect information when you register on our website, log in to your account, make a purchase, enter a contest, and/or log out. Vdb-OnInter-Serv may record certain information for statistical, administrative, or website improvement purposes, but this information does not reveal personal data or identify an individual visitor.
To summarize, we may collect the following Data:
- You will necessarily be asked for your email address if you wish to create a user account, communicate with us via the contact forms and/or receive our Newsletter;
- Data relating to your identity such as your surname, first name, email address, telephone number may be requested;
- Browsing Data: this is Data relating to how you use the Sites including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed;
- Data about your visits to our Sites, including traffic data, log files and other data or communication resources that you use while accessing our Sites;
- Order Data: Your postal address is required to issue invoices. Your bank details will also be required to process payment for your order;
- Data relating to the use of social networks when you use their features.
- Data may be collected in different ways. Data may be collected directly when you send it to us using the contact and user account creation forms, newsletter subscription forms available on the Site and/or communicated when you contact us by telephone.
When you contact us using these different methods, a copy of your exchanges with Vdb-OnInter-Serv, including email addresses, is made and archived.
Vdb-OnInter-Serv also collects your Data indirectly through cookies/trackers. We invite you to read our Cookie Policy, which is designed to help you better understand these technologies and how we use them on our Sites and in our services, applications, and tools.
.2. Use of data
Any information we collect from you may be used to:
- Personalize your experience and meet your individual needs
- Provide personalized advertising content
- Improve our website
- Improve customer service and your support needs
- Contact you by email
- Administer a contest, promotion, or survey
.3. Data confidentiality
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than what is necessary to fulfill a request and/or transaction, such as to ship an order.
.4. Data retention period
Vdb-OnInter-Serv only retains your Data for the period necessary for the purposes set out in Article 2. This retention period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this period. Similarly, certain legal obligations impose a specific retention period. When you subscribe to the Newsletter, we keep your email address until you unsubscribe.
When you contact Vdb-OnInter-Serv using the various contact forms, email or when you communicate with us by telephone, your data will be kept for up to five (5) years from the last contact. Regarding your user account, your billing data is kept for ten (10) years from the date of purchase. The rest of your data will be kept for five (5) years from your request to deactivate your user account. Your credit card details, for any purchase, will be kept for thirteen (13) months from the debit date, in the event of any disputes regarding the transaction. When you request it, your user account for the Site will be deactivated, then completely deleted at the end of the aforementioned periods from the day you made the request.
Finally, regarding Data collected using cookies or trackers, they will be kept for up to six (6) months for cookies or trackers measuring the audience and up to thirteen (13) months for others. Beyond the aforementioned retention periods, your Data will be anonymized to be kept for exclusively statistical purposes.
.5. Protection of personal data
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need it to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.
.6. What are your rights?
In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and, from 25 May 2018, with European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), users whose data has been collected have the right to consult this data, to request its correction or, if necessary, its deletion.
Users may also object to the processing of their data. These rights can be exercised by sending a written request by email to:
Vdb-OnInter-Serv Avenue Père Damien 49 1150 WLW Brussels Belgium Tel.: +32 (0)486 912 702 Email: info@arrosagepro.com
Complaints regarding violations of the Belgian rules applicable to the protection of personal data on this Website may be addressed to the Belgian Commission for the Protection of Privacy, at commission@privacycommission.be.
.7. Disclosure to third parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or when required by law.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
.8. Cookies and other trackers
A “cookie” is a small file stored on your computer’s hard drive when you visit a website or view an advertisement. These cookies are used to improve your user experience by offering you services or offers that match your interests. You can refuse their use at any time by configuring your internet browser. The nature and purpose of the cookies used by the Website are detailed below. Some cookies are necessary for certain technical functions of the Website and will only be stored for a limited period.
Types of cookies used
- Audience measurement (Google Analytics): Audience measurement tools are deployed to obtain information on visitor navigation. Their objective is to enable the analysis of browsing behavior on the site for optimization purposes.
- Social media buttons: Our site may contain third-party software applications. This may be the case, for example, with social media buttons/links (such as the “Share” and “Like” buttons from social media sites like Facebook and Twitter). We therefore invite you to consult their cookie management policies, including their privacy protection policies.
- Advertising: These are cookies used on our site or outside of our site to present you with advertisements or send you information tailored to your interests. Advertising cookies are notably used to limit the number of times you see an advertisement and help us measure the effectiveness of an advertising campaign.
Cookie management
To accept or refuse the installation of cookies, you must configure your Internet browser. Since each browser’s configuration is different, it is described in your browser’s help menu, which will allow you to know how to modify your preferences regarding cookies.
You can disable them as follows:
Internet Explorer
- Choose the “Tools” menu, then “Internet Options”
- Click on the “Privacy” tab
- Select the desired level using the slider
Mozilla Firefox
- Choose the “Tools” menu then “Options”
- Click on the “Privacy” tab
- In the “Retention Rules” drop-down list, select the desired level
Google Chrome
- Enter the address chrome://settings/ in the browser address bar
- Click on “advanced settings” then “content settings” then “cookies”
- Configure your browser as you wish
Safari
- Click on the “Safari” menu
- Click on “Preferences”
- In the “Security” tab, select the desired level
Please note that deleting cookies may make browsing more difficult or even impossible.
.9. Unsubscribe
We use the email address that you provide to send you information and updates pertaining to your order, occasional company news, related product information, etc. If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.
.10. Consent
By using our site, you consent to our privacy policy.
.11. Creation and hosting of the site
The Arrosage Pro website was created by:
L.M. SRL
Tél. : +32 (0) 56 33 08 31
E-mail : info@webiome.com
The website is hosted by:
OVH.com
2 rue Kellermann
59100 Roubaix – France
Tél. : 0 899 498 765
